Refund policy
Welcome to NobelLook.com. Customer satisfaction is our top priority, and we strive to provide a smooth and transparent shopping experience. This Return & Refund Policy explains the terms and conditions regarding returns, exchanges, refunds, cancellations, damaged products, and related services for all purchases made through our website.
By placing an order on NobelLook.com, you agree to the policies mentioned below.
Business Information
Business Name: NobelLook.com
Business Category: Fashion Apparel
GST Number: 19AGEPI6927Q1ZN
Customer Support Email: Nobellook786@gmail.com
Customer Support Phone: 8777363345
Business Address:
Gopalpur Chandigarh, Mathpara, Madhyamgram,
Pin Code – 700132
West Bengal, India
Return Eligibility
At NobelLook.com, we understand that sometimes customers may need to return products. We accept return requests under specific conditions to ensure fairness and quality assurance.
You may request a return if:
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You received a damaged product.
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You received a defective item.
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The product delivered is incorrect.
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The size received is different from the size ordered.
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The product has major manufacturing defects.
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The product is unused and in original condition.
To be eligible for a return:
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The return request must be made within 7 days from the date of delivery.
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The item must be unused, unwashed, and undamaged.
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Original tags, labels, packaging, and invoices must be intact.
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Products should not show signs of wear, perfume, stains, or alteration.
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A proper unboxing video may be required for damaged or wrong product claims.
Any return request that does not meet these conditions may be rejected after inspection.
Non-Returnable Items
Certain products are not eligible for returns due to hygiene, safety, or promotional reasons.
The following items are generally non-returnable:
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Innerwear and intimate apparel
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Socks and personal-use items
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Used or washed clothing
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Products without original tags
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Customized or altered products
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Clearance sale or final sale products
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Gift cards or promotional items
Please read product descriptions carefully before placing your order.
Return Request Process
To initiate a return, customers need to contact our support team through email or phone.
Return Request Steps
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Send an email to Nobellook786@gmail.com
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Mention your:
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Order Number
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Full Name
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Registered Mobile Number
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Reason for Return
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Attach clear images of the product if damaged or defective.
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Wait for approval from our support team.
Once approved, our team will guide you through the pickup or return shipping process.
Exchange Policy
We offer exchanges for eligible products subject to stock availability.
Customers can request an exchange for:
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Wrong size received
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Size fitting issues
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Defective products
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Wrong item delivered
Exchange Conditions
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Exchange requests must be raised within 7 days of delivery.
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Products must be unused and in original condition.
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Exchange is subject to product availability.
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If the requested size or product is unavailable, customers may receive store credit or refund as applicable.
Only one exchange per order may be allowed.
Refund Policy
Refunds are processed only after returned products pass inspection by our quality team.
Refund Eligibility
Refunds may be approved in the following situations:
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Returned product passes quality inspection.
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Product was unavailable after order confirmation.
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Damaged or incorrect product delivered.
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Order cancelled before shipping.
Refund Method
Refunds are generally processed through:
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Original payment method
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Bank transfer
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UPI transfer
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Store credit (if applicable)
Refund Processing Time
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Refunds are usually processed within 7 to 10 business days after approval.
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Bank processing time may vary depending on the payment provider.
Customers will receive confirmation via email or phone once the refund is completed.
Cash on Delivery (COD) Orders
For Cash on Delivery orders:
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Customers may be asked to share bank details or UPI ID for refunds.
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Shipping charges may be deducted from COD refunds unless the error is from our side.
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Repeated fake or rejected COD orders may result in account restrictions.
Cancellation Policy
Customers can cancel orders before shipment confirmation.
Order Cancellation Conditions
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Orders can only be cancelled before dispatch.
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Once shipped, cancellation requests may not be accepted.
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Refunds for prepaid cancelled orders are processed within 7 business days.
To cancel an order, contact:
Email: Nobellook786@gmail.com
Phone: 8777363345
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Customers must provide:
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Product images
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Packaging images
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Order details
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Unboxing video (recommended)
Failure to provide proper evidence may result in rejection of the claim.
After verification, we may offer:
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Replacement
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Exchange
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Refund
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Store credit
depending on the situation.
Pickup & Return Shipping
Depending on your location, return pickup service may or may not be available.
If Pickup Is Available
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Our courier partner will collect the product from your address.
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Customers must ensure proper packaging.
If Pickup Is Not Available
Customers may need to self-ship the product to the address provided by our support team.
In approved cases involving damaged or incorrect products, reasonable return shipping costs may be reimbursed.
Quality Inspection
All returned products undergo a strict quality check before approval.
Products may be rejected if:
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Used or washed
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Missing tags or packaging
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Damaged by customer misuse
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Returned without approval
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Showing signs of wear or perfume
The final decision regarding returns and refunds rests with NobelLook.com.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again.
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Contact your payment provider or bank.
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Wait for processing time to complete.
If the issue still persists, contact us:
Email: Nobellook786@gmail.com
Phone: 8777363345
Fraud Prevention
To maintain fair usage and prevent fraudulent activities:
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We reserve the right to refuse suspicious return requests.
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Multiple fake returns may result in account suspension.
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Returns violating policy conditions may be denied.
Customers are advised to provide accurate information and cooperate during verification.
Color & Product Appearance Disclaimer
We make every effort to display product colors and designs accurately. However, actual colors may vary slightly due to:
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Screen settings
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Mobile display differences
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Lighting conditions
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Photography editing
Minor variations shall not be considered defects.
Size Disclaimer
Customers are advised to check the size chart carefully before ordering.
Since body measurements vary from person to person:
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Minor fitting issues may not qualify as defects.
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Exchange approval depends on stock availability.
Please contact support if you need sizing assistance before placing your order.
International Orders
Currently, return and exchange policies for international orders may differ depending on location and shipping availability.
Customers ordering internationally should contact support before initiating returns.
Additional customs or shipping charges may apply.
Policy Updates
NobelLook.com reserves the right to modify, update, or change this Return & Refund Policy at any time without prior notice.
Customers are encouraged to review this page periodically for updates.
Contact Information
For any return, refund, exchange, or cancellation-related queries, please contact us:
Customer Support
Website: NobelLook.com
Email: Nobellook786@gmail.com
Phone: 8777363345
Address:
Gopalpur Chandigarh, Mathpara, Madhyamgram,
Pin Code – 700132
West Bengal, India
Thank you for shopping with NobelLook.com. We value your trust and are committed to providing quality fashion products and reliable customer support.